Resolved -
This incident is resolved. Sonar is currently beginning the cleanup process due to this incident. All ACH Bank processing are working correctly now.
Mar 20, 18:27 CDT
Identified -
Auto-Pay scheduled for today through Sonar instances utilizing the following bank account processors (BMO Harris 80 byte Canadian ACH format, 1464 byte Canada ACH, Canada ACH for Central 1, NACHA ACH, Canada ACH for Royal Bank of Canada, Canada ACH FTP Upload for Royal Bank of Canada) are experiencing instances of duplicated charges in Sonar. Sonar has temporarily disabled the auto-pay function for the affected process and is actively addressing the issue. It's important to highlight that eCheck and Credit Card payments remain unaffected by this incident.
Mar 20, 14:22 CDT
Completed -
The scheduled maintenance has been completed.
Mar 14, 11:01 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 11:00 CDT
Scheduled -
Google and Yahoo recently announced new email-sending requirements that will soon go into effect. Our email provider, Mailchimp, will require all users to comply with those standards.
Sonar customers must update their DKIM records and enact a DMARC policy on any sending domain they use.
If you fail to update your domain's authentication, Mailchimp will use a mandrillapp.com subdomain as the sending domain for your email address, but replies from recipients will still go to your email address.