US Region Cloud service provider Issues

Incident Report for Sonar

Resolved

This incident has been resolved.

Posted Jan 18, 2024 - 20:42 CST

Update

All services have restored, and we are continuing to monitor. Azure experienced a large-scale outage in the region, causing multiple nodes to fail.

Posted Jan 18, 2024 - 18:39 CST

Monitoring

The service provider has begun restoring service.

Posted Jan 18, 2024 - 17:53 CST

Investigating

We are currently investigating issues with our cloud service provider.

Posted Jan 18, 2024 - 17:22 CST

This incident affected: Exposed Services (US - Web Application, US - GraphQL API, US - Netflow Processors, CA - Web Application, CA - GraphQL API, CA - Netflow Processors) and Backend Services (US - Job Processing, US - Scheduled Events, US - sonarPay, CA - Job Processing, CA - Scheduled Events).