All Systems Operational

Uptime over the past 90 days. View historical uptime.
Exposed Services Operational
US - Web Application Operational
US - GraphQL API Operational
US - Netflow Processors Operational
CA - Web Application Operational
CA - GraphQL API Operational
CA - Netflow Processors Operational
Android - Mobile App Operational
Apple - Mobile App Operational
US - sonarPay Management Portal Operational
Backend Services Operational
US - Job Processing Operational
US - Scheduled Events Operational
US - sonarPay Operational
CA - Job Processing Operational
CA - Scheduled Events Operational
Third Party Operational
US - Looker Operational
CA - Looker Operational
ippay Operational
DigitalOcean Global Operational
DigitalOcean Droplets Operational
Auth0 User Authentication Operational
Stripe API Operational
CardConnect Operational
Bambora Operational
Moneris Operational
PayGate Operational
ProPay Operational
Bluepay Operational
GPS Provider: Linxup Operational
GPS Provider: Track Your Truck Operational
GPS Provider: VerizonConnect Operational
GPS Provider: Zubie Operational
Mandrill Email Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US - HTTP Response Time ?
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US - GraphQL API Response Time ?
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CA - GraphQL API Response Time ?
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CA - HTTP Response Time
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Oct 15, 2026

No incidents reported today.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

sonarPay - Increase in ACH payment processing
Resolved - This incidnet has been resolved.
Oct 1, 14:41 CDT
Monitoring - The ACH processing issue has been resolved by our payment processor, and transactions are processing normally.
We are retrying impacted autopay transactions and expect to complete that process by end of day. No action is needed for autopay customers.
Non-autopay payments that failed will need to be manually retried.
We are continuing to monitor processing and recovery.
Oct 1, 13:47 CDT
Update - Since approximately 12:10 AM CDT on October 1, a high number of US ACH (bank account) payments processed through sonarPay are failing, including overnight autopay runs. Affected payments return a "Transaction processing failed" response. We've confirmed the failures are occurring with our payment processor, not within Sonar, and have escalated directly. We're working with them to restore service as quickly as possible. Credit card payments through sonarPay are not affected by this issue.

We ask that you to hold off on manually retrying failed ACH payments until we confirm service is restored. We know the first of the month is critical for your billing and collections, and we're treating this as a top priority. We will continue to post updates here as soon as they become available.
Oct 1, 09:11 CDT
Investigating - We are currently investigating this issue. We are seeing a higher than normal failure rate for ACH payments with sonarPay processor.
Oct 1, 08:46 CDT
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