Email Sending Requirements

Scheduled Maintenance Report for Sonar

Completed

The scheduled maintenance has been completed.

Posted Mar 14, 2024 - 11:01 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 13, 2024 - 11:00 CDT

Scheduled

Google and Yahoo recently announced new email-sending requirements that will soon go into effect. Our email provider, Mailchimp, will require all users to comply with those standards.

Sonar customers must update their DKIM records and enact a DMARC policy on any sending domain they use.

If you fail to update your domain's authentication, Mailchimp will use a mandrillapp.com subdomain as the sending domain for your email address, but replies from recipients will still go to your email address.

You can find the steps to do this work in the Knowledge Base article here: https://docs.sonar.expert/communication/how-to-update-and-verify-dns-records

Posted Mar 08, 2024 - 12:52 CST

This scheduled maintenance affected: Third Party (Mandrill Email Processing).