IPPay Unable to Process Transactions

Incident Report for Sonar

Resolved

This incident has been resolved.

Posted Dec 12, 2023 - 16:45 CST

Monitoring

A fix has been implemented by IPPay and currently monitoring.

Posted Dec 12, 2023 - 14:44 CST

Update

Per IPPay they are actively moving customers off this bank database. Per IPPay a small number of merchants use this bank.

Posted Dec 12, 2023 - 13:13 CST

Identified

IPPay was notified by their bank that their database is down, preventing transactions from processing. They are actively investigating the issue. We have not been provided with an ETA on when services will be restored. We will provide you with updates as they become available to us.

Posted Dec 12, 2023 - 10:54 CST

This incident affected: Third Party (ippay).